Operational Excellence
The Challenge
Global competition, increasingly demanding customers, and the relentless drive by shareholders to squeeze out higher profits are driving companies to deliver higher value at lower costs and in less time. These pressures may be likened to a giant set of scissors, cutting organizations to their very core and forcing them to reconsider the essence of their competitive advantage, as well as their basic operating model.
In reaction to these threats, most organizations have attempted some form of process improvement or cost cutting. Unfortunately, success is often short lived and operations frequently return to previous performance levels over time.
In contrast, companies who achieve long-term operational excellence, go beyond process improvement. They take a holistic approach to the transformation and anchor the change into the fabric of the organization, its' leaders, people, culture and systems.
The Approach
Potentialyze helps you achieve lasting operational excellence. We work with you to make your business thrive and help you proactively get ahead of competitors, through superior performance and value delivery.
Our seasoned consultants possess the functional and hands-on experience necessary to execute and realize the full benefits of process improvement. Applying our customer-centric Operational Excellence Methodology, we identify the value drivers most critical to your business and then help focus, align, and equip your organization to deliver that value in the most cost-efficient manner.
- Define value creation opportunities based on a clear understanding of your organization's customers, value-driving metrics and strategy
- Engage and coach leaders to lead and live the change
- Document "as is" value streams and process landscape. Identify and quantify gaps; prioritize areas for improvement
- Define new best practice processes with clear roles and responsibilities and train staff
- Assess overall organizational impact of transformation and ensure alignment of people, systems, structure and technology to support sustained performance
- Identify key performance indicators which measure improvements from process optimization; create a baseline and track progress
- Identify and equip process owners to monitor and drive operational excellence
- Develop an implementation plan, which ensures alignment of connected organizational factors, such as IT, structure, systems, geographical locations, and competencies
- Ensure involvement, ownership and accountability of key stakeholders to drive execution through consistent communication and change management
The Results
- Early identification and implementation of quick wins
- Cost reduction through increased process efficiencies
- High quality delivery of products and services
- Increased client and employee satisfaction
- Increased sales through a customer centric focus on the highest value generating process improvements
- Competent, committed and accountable employees, who drive continuous improvement
- Optimized interfaces between all stakeholders, from employees to customers and suppliers
- Transparent, efficient and easy to use processes, which best support value delivery to customers
- A clear system for monitoring process delivery and driving continuous improvement
